PRIVACY POLICY

ticketshoes.com respects your privacy and handles your data carefully. This statement explains why we collect your data.

Online Shopping

When you purchase from our online store, we process your data under contract to: notify you of order status, handle payments, deliver items, process returns/guarantees, and address inquiries/complaints. Data is stored for 7 years. For membership purchases, data is kept for at least 7 years plus the duration of your membership.

Communication

Subscribing to our newsletter requires your name and email. You can update data or unsubscribe via the newsletter footer. Data is stored until unsubscription.

Security Cameras

Our boutiques have cameras for safety (customers, staff, products). Footage is stored for ≤3 months, used only for investigating security incidents, fraud, or theft, and provided to police upon request.

Social Media

We use Facebook, Instagram, YouTube, and LinkedIn to share updates (governed by their terms). Messages and your username from social media inquiries are saved to respond, then deleted after 3 months.

Inquiries/Complaints

Contacting us requires details like name, email, phone, and issue specifics. Data is retained for 12 months post-resolution to aid future support. We anonymously analyze inquiries to improve services.

Data Sharing

We share data with third parties (cloud systems, finance/automation support, shipping services) under agreements ensuring security; they only get necessary data. Legal requirements (e.g., police, tax agencies) may also necessitate sharing.

Security

We secure data with robust systems. Staff/trainees have confidentiality obligations and limited access to necessary data.

Your Rights

You may request access, correction, deletion, or object to data use by contacting us (identification may be required). We respond within 4 weeks. Unsatisfied? Complain to the Office for Data Protection.

ticketshoes.com is not responsible for data processing by its brand or third-party sellers of its clothing.